Values
Whilst our mission statement is “To be the leading provider of Outsourced IT Services” clearly defines our focus, it is our set of core values that defines how we achieve our mission. It is our value set, the way we go about our business, that sets us apart from everyone else.
This drives our very nature, every business decision we take, how we deal with our customers, partners and each other. It’s what we ask ourselves whenever a customer has an issue, when we’re considering taking on a new client, or even down to what response times we need to deliver – will it make the customer happy and therefore us proud!
It’s a simple way to keep ahead of the game in service delivery, give our staff a rewarding experience, and ultimately to keep our clients for a very long time!
We believe some of our winning differences have come about due to our Core Values:
Being ACCOUNTABLE
Doing the right thing by our clients and colleagues, taking ownership and responsibility for outcomes, acting with honesty and integrity,and above all keeping our promises.
Being COMMERCIAL
Seizing every opportunity, acting decisively and balancing customer needs with return on investment, to realise ambitious growth plans.
Being ADAPTABLE
Being flexible to change, agile in our response, always demonstrating a positive attitude.
Being BETTER
Delivering a better customer experience, thinking strategically, and constantly striving to deliver a superior quality of service.
Being CREATIVE
Encouraging the team to act as a family, resolving challenges with creativity, being inventive in our approach, creating a sense of fun and competitive challenge.
Above all we are proud of our service and proud of our clients.
We are not just another IT company, we want to be part of your winning team helping you succeed in business and achieve your goals.
“Kew Solutions has provided IT/Systems support for Mantis Partners for over 3 years, not only in the UK but our HK office and servers. Kew Solutions provides an excellent service and can never help enough even if it’s the weekend.
They can connect into our computers even home machines and rectify any issues. Since we have been using Kew Solutions services I can’t actually remember any downtime or any issues that haven’t been resolved quickly.
I would recommend Kew Solutions to any company looking for a professional IT outfit.”
Alex Ship, Director, Mantis Partners
“We have worked with Kew Solutions now for over six years, during which time they have given us an invaluable service, both in supporting our IT requirements and also in the specialist area of Filefinder, where his subject matter expertise is second to none.
When we launched Matrix Interim Kew Solutions were the first people we turned to for assistance in determining our IT strategy, they have built a robust, high delivery and cost effective infrastructure that allows us 100% uptime from multiple locations.
Aside from the technical expertise that Kew Solutions bring, we have to commend them for their willingness to deal with any query, at any time, even when it is often down to our own user error, in short you feel in safe hands!”
Patrique Habboo, Partner, Matix Interim
“Kew Solutions provides the BCB with exactly the IT support we need. From advice on the right software packages, to implementing systems and day-to-day on-call support for the BCB team, we have been very ably supported by Kew.
As an SME ourselves, we rely on their expertise to guide us in an area where we have no in-house experience. They are thorough, cost-effective and professional.”
Joe Hepworth, Ceo, British Centres for Business
“We are happy to recommend Kew Solutions to any company looking for a reliable and extremely responsive IT services support provider. The team at Kew Solutions consistently provide fast and efficient service to resolve any IT matter that arises, at any time of the day and week.
In addition, Kew Solutions have developed and found solutions for our IT strategy and infrastructure. Ultimately, Kew Solutions give us peace of mind that our data and systems are protected, and that if any issue with the network ever arises it will be resolved with the least amount of hassle or downtime.”
Sarah Hillman, Vice President & Associate Counsel, Greenstone Equity Partners
“Kew Solutions have supported the British Business Group in Dubai and Northern Emirates for two years. We are delighted with the level of professionalism, support and guidance they provide under the annual maintenance contract.
The team at Kew Solutions have always provided an extremely prompt and reliable service. They connect to our computers within minutes to resolve any queries or problems.
They provide us with tailor-made technology solutions to suit our specific business requirements and their personal, solution focused, can-do attitude is much appreciated.”
Joanne Laverty, Operations | Manager, British Business Group
“Seven years ago we embarked upon the start-up of our firm. We sought a highly knowledgeable IT partner who we could depend upon to build and support a solution for our company.
Quite without exception in my 22 years in this business Rob Kew, and by extension his team at Kew Solutions are peerless its sphere of IT support for leading recruitment companies. Kew Solutions’ are trustworthy and highly knowledgeable.
Their customer service is excellent and the team responds with lightning speed to requests to support Figtree Search. Kew Solutions truly is a 24/7, 365 business relationship – where my staff and I can access support Night and Day, even if it is outside their normal service offering.
The firm has been extremely honest by recommending technology that improves our firm’s performance, we trust their judgment and highly value our relationship with the firm.”
Russell Clarke, Partner, Figtree Search
“Robert Kew and Kew Solutions have worked with Boyden for over 5 years. They have a solid track record in providing us with consistent and superb levels of customer service. They are always accessible, and quick to provide us with excellent IT support regardless of the time of day or the complexity of the issue they always deliver.
Robert has supported both the development of our offices in Asia, the UK and Africa as well as advising on key IT Infrastructure and purchases.
From a support perspective we have found that Robert has always given us solid advice, allowed us to reduce cost and has provided practical relevant support to non IT staff that made decision simple and transparent. We will continue to use Kew Solutions in EMEA and would not consider going anywhere else.”
Matthew Lewis, Partner – Middle East and Africa, Boyden – global executive search
“Kew Solutions give me the confidence of having 24/7 IT support without having to employ an IT department. They are proactive and address potential issues long before they become actual issues, as well as providing expert advice to maintain a robust and secure IT infrastructure.
Kew Solutions are a trusted and valuable member of the team at Girot Trading.”
Simon Marshall, COO, SportInLife Distribution