How Kew Solutions handles your personal data

Who we are

Gulf Business Associates FZ LLC, trading as Kew Solutions, operates from Office 104 & 105, Building 6, Dubai Media City, Dubai, United Arab Emirates. This notice covers personal data Kew collects through www.kewsolutions.com and when you contact us through the site. To ask a privacy question or make a request about your personal data, use our contact page or write to the office address above.

When Kew provides IT services to a client, separate service arrangements may also govern personal data handled for that client. See "Clients' employees and users" below.

What we collect and why

Enquiries. The Ask Kew form collects your name, email address, business name if provided, question and the type of help you select. The submission is stored in the website's enquiry database so Kew can respond. The system may also send an email notification to Kew's configured enquiry inbox. If email notification fails, the saved enquiry remains available to Kew. We use these details to answer you, assess your request and, if you become a client, establish and manage that relationship.

The legal basis for using personal data depends on the purpose and the law that applies. In general, we use it to respond to a request you make, take steps you ask for before an agreement, provide services under an agreement, meet legal duties and pursue legitimate business interests where the law permits.

Direct contact. If you email us, contact us through WhatsApp or book a meeting through Calendly, Kew and the relevant service providers receive the information you choose to send. We use it to respond or arrange the meeting. Each provider also handles information under its own privacy terms.

Analytics. We use Google Tag Manager and Google Analytics to understand how the site is used. This may include pages viewed, approximate location, device and browser information, and interactions with contact links. Analytics storage is denied until you choose Accept in the cookie banner. Analytics runs only after consent.

Website operation and security. Replit provides website hosting. The website and its service providers may process technical information such as your IP address, requested page, browser and the date and time of a request to operate, maintain and protect the site. Provider processing locations can vary, so this notice does not state a single server country.

We do not sell personal data and we do not use it for automated decision-making.

Who receives it

Personal data is available to Kew personnel who need it to handle your enquiry or provide a service. Service providers may process it to host the website, store enquiries, deliver email notifications or provide analytics after consent. Ask Kew email notifications use Resend. If you choose WhatsApp or Calendly, Meta or Calendly may process the information needed to provide that service. Kew may also use other operational providers where needed to manage an enquiry or client relationship.

International transfers

Some service providers may process personal data in countries other than the country where you are located. The countries and transfer arrangements depend on the provider and service used. Where applicable law requires safeguards for an international transfer, Kew will use safeguards appropriate to that law and the relevant service arrangement. You can contact Kew through the contact page to ask about a particular transfer.

How long we keep it

We keep personal data only for as long as it is reasonably needed for the purpose it was collected, to manage a client relationship, meet legal obligations, protect the service or resolve a dispute. The period varies by record and situation. Enquiry and support records may be kept while a request or client relationship is active and for a period afterwards where needed. Analytics retention depends on the settings of the analytics service. Technical logs and messages are retained according to operational, security and record-keeping needs. Where data is no longer needed, it is deleted or otherwise disposed of, unless it must be kept for a legal reason.

Your rights

Depending on the law that applies, you may be able to ask us to access or correct your personal data, request its deletion, restrict or object to its use, or receive a copy in a portable format. Some rights have exceptions and may not apply in every situation. Use our contact page or write to the office address above. We may ask for information to verify your identity and will respond within the time required by applicable law. You may also complain to the data protection authority responsible for your location or circumstances.

Cookies

The cookie banner asks for your choice before analytics storage is enabled. The site stores your choice in a first-party cookie and browser storage for up to 12 months. If you choose Accept, Google Analytics may use analytics cookies through Google Tag Manager. The exact cookie names depend on the tags and settings active at the time. Choosing Essential only keeps analytics storage denied. You can change your choice at any time using the Cookie settings link in the footer. You can also manage cookies through your browser settings.

Clients' employees and users

If your employer is a Kew client, Kew may handle work contact details and support information to provide services to that business. The applicable service arrangements describe how that information is handled. Your employer is usually the best first contact for questions about information processed as part of its service.

Security

Kew and its service providers use measures intended to protect personal data and the systems that process it. No method of sending or storing information online can be guaranteed to be completely secure. Please do not include sensitive information in a website enquiry unless it is needed for Kew to respond.

Changes to this notice

We may update this notice when our practices or applicable requirements change. This version applies from its publication date. The previous notice was dated May 2018.