British Chamber of Commerce Dubai

The British Chamber of Commerce Dubai connects UK and UAE businesses through events, trade support and advocacy, and it runs on a small team with a full calendar. Kew took over an IT estate that had grown reactive, with several vendors and no maintenance plan, and turned it into one managed service with monitoring, backup, security and an ongoing advisory relationship. The results below are measured over the first year.

About BCCD

The British Chamber of Commerce Dubai (BCCD) plays a vital role in fostering business relationships between the UK and UAE. As a hub for networking, trade facilitation, and advocacy, the organisation supports businesses of all sizes in establishing and expanding their presence in the region. With multiple events, communication channels, and operational needs, they rely heavily on a robust IT infrastructure to maintain seamless operations.

BCCD's Initial Challenges

Some of the IT challenges BCCD were facing included, system downtimes that disrupted workflows, lack of proactive maintenance resulting in unexpected technical issues, difficulty managing multiple IT vendors and inefficient communication and collaboration tools.

If these issues were not addressed by Kew Solutions, they could have hindered the BCCD’s ability to provide uninterrupted support to its members, staff productivity would have been affected, and there could have been data security risks.

Project Goals

• Establish a proactive IT maintenance framework to minimise downtime.

• Improve system performance and reliability for uninterrupted operations.

• Strengthen IT security to protect sensitive member data.

• Streamline IT management with a single, comprehensive service provider.

Solution

To address the challenges and achieve our project goals, Kew Solutions designed and implemented an IT Annual Maintenance Contract (IT AMC).

Key services included:

Monitoring and support

Monitoring and support keep IT infrastructure maintained and systems reliably available.

Proactive maintenance

Regular system updates and performance checks to prevent disruptions and downtime.

Backup deployment

Backup of servers, emails, computers and storage devices, through a combination of local and cloud solutions.

Enhanced security measures

Systematic security risk assessment, deployment of advanced firewalls, endpoint protection, and data encryption.

Ongoing IT consultancy

Tailored IT strategy and policy framework with a focus on reducing inefficiency and optimising existing resources.

Client testimonial

"Partnering with Kew Solutions has been transformative for our organisation. Their proactive approach to IT maintenance has ensured our operations run smoothly, allowing us to focus on delivering value to our members. The team’s expertise and dedication have been invaluable."

Membership Manager, British Chamber of Commerce Dubai (BCCD)

Implementation Process

Audit

A full network audit and health check is carried out to identify and address any vulnerabilities and threats.

Onboarding

Introduction session for all staff to familiarize them with the helpdesk team and support process.

Reporting

A detailed report is produced which includes feedback on your IT Audit, Network Health and Security.

Ongoing Support

Remote and Onsite support, as well as prescheduled maintenance visits to ensure optimal IT performance.

Results and Metrics

Quantitative results

• 98.7% System Uptime: Minimised disruptions to daily operations.
• 65% Faster Issue Resolution: Improved response times for IT concerns.
• 30% Reduction in IT Costs: Streamlined services and eliminated inefficiencies.

Qualitative benefits

• Enhanced member satisfaction through reliable services.
• Improved staff productivity with stable and efficient IT systems.
• Peace of mind for stakeholders, knowing their IT infrastructure is secure and well-managed.